This is a guide for Air 1. Are you looking for Air 1 Go, Air 1 Plus or Air 1 ANC
Your earbuds might lose pairing during delivery. This would cause them not pair correctly to your phone and you might not hear any sound from left or right earbud. This is normal and your earbuds are not defective.
To fix this issue, please reset your earbuds. Find the guide here:
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