This guide helps you get started with Air 1 GO.
1. Charge
Before pairing Air 1 Go to your Bluetooth enabled device, make sure the Air 1 Go charging case has been charged for a couple of minutes.
2. Pair the Earbuds
Take the earbuds out of the case and hold them close to each other. The LED-lights will blink rapidly. When paired, one of the LEDs will stop blinking, while the other continues.
Air 1 Go is now ready to be connected to your Bluetooth device.
3. Activate Bluetooth
Go into your device settings and enable Bluetooth. You should find Air 1 Go in the list of devices.
Pro tip: When inserting the earbuds into your ears, make sure not to press the touch controls. If you accidentally press the touch controls for four (4) seconds, your earbuds will turn off.
Need further help?
Pro tip: If your device cannot find your Air 1 Go headphones, try repeating the steps above. If still not working, you might need to perform a factory reset. Please refer to this guide on how to reset.
Comments
13 comments
I can't find how long the Air One Go charging case needs to be charged for. How long does it take to fully charge?
Hi Kurtis,
Thank you for contacting Happy Plugs!
The full time charge of Air 1 Go is 1.5 hours.
We hope this information helps.
Have a happy day!
Happy Plugs Team
Thanks Ellie!
When I connect my ear plugs, only the left one works, the right one remains silent. The right one tells me when it does switch on or off, but further on it remains silent. Can't find jnformation to solve this.
Hi,
Thank you for contacting Happy Plugs!
We understand that you have some concerns about your earphones. Let me help you with that.
It is possible that it was not connected properly to each other or one side is not charged.
Have you check that already?
Happy Plugs Team
It is possible to use only one earphone
Hi Miranda,
Thank you for contacting Happy Plugs! We understand that you have some concerns about your order. Let me help you with that.
For Air 1 Go you cannot use one earbud only as it works at the same time.
We do have products that can work one earphone at a tine which are the Air 1 Plus and Air 1 ANC.
Let me know if you have any more questions, comments, or concerns.
Happy Plugs Team
Hallo,
I Cannon get my ear plugs to connect to each other. The right one does never light up unless in the box. They have been charged for a long time. But the left one works. The right one only lights up in the box, and never stop then in the box
Hi Amanda,
Thank you for contacting Happy Plugs! We understand that you have some concerns about your earphones. Let me help you with that.
Pleas try to follow below steps to reset your product to fix the issue:
https://youtu.be/5DKJ_PlHGI0
Let us know if it works.
Happy Plugs Team
Hi Ellie
I have have done that for a couple of times but it is just the left one that blinks then I reset them
Hi Amanda,
Thank you for doing the reset. We will need to look into this matter deeply to know what is the reason for it.
Please feel free to send us an email at help@happyplugs.com for further assistance.
We look forward to hearing from you.
Happy Plugs Team
Is there any way to improve sound quality while phone calls last, people on the phone can't hear me very good when my plugs are connected?
Thank you in advance
Hi Iva,
You may do the following steps to improve the call quality when using the headphones.
1. Bring your device closer to your headphones. This would provide a better connection with your headphones and the device it was connected to.
2. Disconnect other Bluetooth devices connected to your mobile phone while using your headphones for calls. This should prevent the Bluetooth to stutter.
3. Stay away from objects that could interfere with your Bluetooth connection such as metals, wi-fi enabled devices, etc.
I hope these suggestions would help. Have a good day.
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